Privacy Policy

Entity: AI Point Pty Ltd ("we", "our", "us")

At AI Point, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Our Commitment to Privacy

We are bound by the Privacy Act 1988 (Cth) and comply with the Australian Privacy Principles (APPs) in managing your personal information. This Policy applies to all visitors, users, clients, and stakeholders engaging with our products and services.

2. Collection of Personal Information

2.1 What We Collect

We may collect the following types of personal information:

• Name, email address, phone number
• Business name and role/title
• Payment and billing information
• Usage data (e.g., IP address, browser type)
• Communications and interactions with our platform

2.2 Lawful Basis for Collection

We collect your personal information:

• With your consent (e.g., submitting a form)
• To perform a contract with you (e.g., service delivery)
• To comply with legal obligations
• For our legitimate interests (e.g., analytics, improving services)

Providing information is generally optional, but if you choose not to provide certain details, we may be unable to offer you some or all of our services.

3. Sensitive Information

We do not intentionally collect sensitive personal information (e.g., health or biometric data) unless required and consented to explicitly. If such information is ever needed (e.g., for a custom solution), we will request your informed consent in accordance with the APPs and handle it with extra care and protection.

4. How We Use Your Information

Your personal information may be used to:

• Deliver, operate, and improve our AI toolkits and services
• Respond to inquiries and provide customer support
• Process payments and manage subscriptions
• Send service-related and marketing communications
• Perform analytics and research
• Comply with legal and regulatory obligations

5. Cookies & Analytics

We use cookies and third-party analytics tools (e.g., Google Analytics) to understand user behavior and improve our site. These may collect data about your visits, including pages viewed and links clicked.

You can manage cookie settings via your browser or opt out of Google Analytics via Google’s opt-out tool.

6. Overseas Disclosure

We may store or process personal information using trusted third-party service providers such as AWS. This may involve transferring data to countries outside Australia, including (but not limited to) the United States.

We take reasonable steps to ensure that any overseas recipients of personal information are compliant with the APPs or are otherwise subject to laws providing similar protection.

7. Access and Correction

You have the right to access and correct the personal information we hold about you.

• To request access or a correction, email us at: hello@aipoint.io
• We may need to verify your identity before fulfilling the request.
• We will respond within a reasonable timeframe and may charge a small administrative fee for access, where permitted.

8. Data Retention & Deletion

We retain personal data only for as long as needed to fulfill the purposes for which it was collected or as required by law.

Once no longer needed, your data will be securely destroyed or de-identified, using industry best practices.

You may request deletion of your data at any time unless legal obligations require its retention.

9. Security

We take reasonable steps to protect your personal information using physical, technical, and administrative safeguards, including:

• Encrypted communications (HTTPS, SSL)
• Access controls
• Secure cloud infrastructure (AWS with security best practices)

10. Notifiable Data Breaches

In the event of a data breach likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC), in accordance with the Notifiable Data Breaches scheme.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal obligations or our business practices.

• Material changes will be notified via our website or by email (where appropriate).
• Continued use of our services after changes indicates your agreement to the revised policy.