Terms & Conditions

Entity: AI Point Pty Ltd
Last Updated: 18 Oct 2025

Welcome to AI Point. These Terms and Conditions ("Terms") govern your access to and use of our website, products, services, and software ("Services"). By using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Acceptance of Terms

By accessing or using AI Point's Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, including our Privacy Policy.

1.1 Services Defined

Our Services include:

AI workflow automation design and implementation
Data enrichment and analytics services
Marketing automation consulting and strategy
Fractional CAIO/CTO advisory services
Online courses and training programs
Community membership (via third-party platform Skool)
Cloud cost optimization consulting
AI safety and governance consulting

2. Use of Services

You agree to use the Services in accordance with all applicable laws and regulations, including but not limited to:

Privacy Act 1988 (Cth)
Spam Act 2003 (Cth)
Copyright Act 1968 (Cth)
Australian Consumer Law

You must not misuse our Services or attempt to interfere with their proper functioning.

3. Acceptable Use Policy

You may not use our Services to:

Violate privacy laws or send unsolicited spam or marketing communications
Scrape, harvest, or collect data without proper authorization
Violate any third-party platform terms of service
Engage in fraudulent, deceptive, or illegal activities
Interfere with the security or integrity of our systems or those of our clients
Transmit malware, viruses, or other harmful code
Infringe intellectual property rights of any party
Harass, abuse, or harm others

Violation of this policy may result in immediate termination of services without refund.

4. Intellectual Property

All content, software, technology, processes, and materials provided by AI Point are owned by or licensed to us and protected by intellectual property laws, including copyright, trademark, and trade secret laws.

You may not copy, reproduce, distribute, modify, reverse engineer, or create derivative works from our content, software, or proprietary methodologies without written permission.

4.1 Client Materials

Clients retain ownership of their data, materials, and content provided to us. We retain ownership of methodologies, frameworks, and general knowledge developed during engagements.

4.2 License to Use Services

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for their intended purpose during your subscription or engagement period.

5. AI Output and Service Disclaimers

5.1 Nature of AI Services

AI Point's AI agents and automation tools provide automated outputs, recommendations, and data enrichment. You acknowledge and agree that:

AI-generated outputs are suggestions and insights, not professional advice
Data enrichment accuracy depends on source data quality and availability
We do not provide legal, financial, medical, or compliance advice
You must exercise independent judgment and oversight before taking action based on AI-generated information
You are responsible for validating outputs before use in critical business decisions
We do not guarantee specific business outcomes, ROI, or performance metrics

5.2 No Warranty of Accuracy

While we use commercially reasonable efforts to provide accurate information and data, we make no warranties regarding:

100% accuracy of enriched data
Completeness of analytics or insights
Fitness for a particular purpose beyond general business use
Uninterrupted or error-free operation

6. Service Availability and Modifications

We aim to ensure reliable access to our Services, but availability may be affected by:

Scheduled maintenance (we will provide reasonable notice)
Technical issues or force majeure events
Third-party platform outages (AWS, Skool, AI providers, etc.)
Security incidents or necessary updates

We may change, suspend, or discontinue Services at any time with reasonable notice. We are not liable for any loss resulting from service interruptions.

7. Consulting and Professional Services

When engaging us for consulting, advisory, or implementation services:

7.1 Scope and Deliverables

Specific scope, deliverables, timelines, and fees will be defined in a separate Statement of Work (SOW) or proposal
Any changes to scope require written agreement and may affect fees and timelines

7.2 Client Responsibilities

Client agrees to:

Provide timely access to necessary systems, data, and personnel
Respond to requests for information within agreed timeframes
Designate authorized representatives for decision-making
Maintain appropriate backups of their systems and data

7.3 Recommendations and Implementation

We provide recommendations and strategies in good faith based on information available
Client retains full decision-making authority and responsibility for implementation
Client is responsible for regulatory compliance in their industry
We are not responsible for outcomes resulting from client's implementation decisions or failure to follow recommendations

8. Data Enrichment Services

When we provide data enrichment and analytics services:

8.1 Client Warranties

Client warrants that:

They have legal rights to process and share the data provided to us
They have obtained necessary consents from data subjects where required
The data does not violate any third-party rights or applicable laws
They are responsible for compliance with Privacy Act, Spam Act, and applicable marketing laws

8.2 Data Sources and Accuracy

We use commercially reasonable third-party data sources (Apollo.io, Clay.com, etc.)
We do not guarantee 100% accuracy of enriched data
Client is responsible for validating enriched data before use
We are not liable for actions taken based on enriched data

8.3 Data Retention

We do not retain client customer data beyond project completion unless contractually agreed
Client data used for enrichment will be securely deleted according to our retention policy
We may retain aggregated, anonymized insights for service improvement

9. Third-Party Services and Integrations

Our Services may integrate with or use third-party platforms including:

Cloud infrastructure (AWS, Azure, Google Cloud)
AI services (Anthropic Claude, OpenAI, and others)
Data enrichment tools (Apollo.io, Clay.com, etc.)
Automation platforms (n8n, Make.com, Zapier)
Community platform (Skool)
Analytics tools (Google Analytics, etc.)

Your use of these services is subject to their respective terms, policies, and availability. We are not responsible for third-party service failures, data breaches, or policy changes.

10. Fees and Payment

10.1 Fee Structure

Fees for consulting services are specified in proposals or Statements of Work
Course and training fees are specified on our platform or course listings
Community membership fees are charged monthly or annually as selected
All fees are in Australian Dollars (AUD) unless otherwise specified

10.2 Payment Terms

Consulting projects: Payment terms are specified in the SOW (typically 50% upfront, 50% on completion, or monthly milestones)
Courses: Payment due at time of purchase
Community: Charged monthly in advance or annually with discount
Payment methods: Credit card, bank transfer, or as otherwise agreed

10.3 Late Payment

Invoices are due net 30 days unless otherwise specified
Late payments may incur interest at 1.5% per month or the maximum rate permitted by law
We reserve the right to suspend services for non-payment after 15 days notice

10.4 Taxes

All fees are exclusive of GST and other applicable taxes, which will be added to invoices where required.

11. Cancellation and Refunds

11.1 Courses and Training

Digital course purchases: Refunds available within 14 days of purchase if less than 25% of content has been accessed
Live training/workshops: Cancellations more than 7 days before event receive full refund; within 7 days receive 50% refund; no refund for no-shows

11.2 Community Memberships

Monthly subscriptions can be cancelled anytime; no refunds for partial months
Annual subscriptions: Pro-rata refund available if cancelled within 30 days; no refunds after 30 days

11.3 Consulting Projects

Cancellation terms are specified in the Statement of Work
Generally: Client may cancel with 14 days written notice; fees for work completed to date are payable
We may terminate for non-payment or breach of terms with 7 days notice

11.4 Refund Process

Approved refunds will be processed within 14 business days to the original payment method.

12. Confidentiality

12.1 Mutual Obligations

Both parties agree to:

Keep confidential information disclosed during the engagement confidential
Use confidential information only for the purpose of the engagement
Not disclose to third parties without prior written consent
Return or destroy confidential information upon request or termination

12.2 Exceptions

Confidentiality obligations do not apply to information that:

Is publicly available through no breach of this agreement
Was rightfully known prior to disclosure
Is independently developed without use of confidential information
Must be disclosed by law or court order (with prior notice where possible)

12.3 Survival

Confidentiality obligations survive termination of the engagement for a period of 3 years.

13. Warranties and Disclaimers

13.1 Our Warranties

We warrant that:

Services will be performed with reasonable skill and care
We have the right to provide the Services
We will comply with applicable laws in delivering Services

13.2 Disclaimers

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS:

SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND
WE DISCLAIM ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, AND NON-INFRINGEMENT
WE DO NOT WARRANT UNINTERRUPTED, ERROR-FREE, OR SECURE OPERATION
WE DO NOT GUARANTEE SPECIFIC BUSINESS RESULTS OR ROI

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law or any other applicable law that cannot be excluded, restricted, or modified by agreement.

14. Limitation of Liability

14.1 General Limitation

To the maximum extent permitted by law, AI Point's total liability for any claims arising from or related to these Terms or Services shall not exceed:

For consulting projects: The total fees paid for that specific project
For courses: The purchase price of the course
For subscriptions: The fees paid in the 12 months preceding the claim

14.2 Exclusion of Consequential Damages

To the extent permitted by law, we shall not be liable for:

Indirect, incidental, special, or consequential damages
Loss of profits, revenue, business, or anticipated savings
Loss of data or business interruption
Third-party claims

14.3 Consumer Law Rights

Where our liability cannot be excluded, it is limited to (at our option):

For services: Re-supplying the services or paying the cost of resupply
For goods: Replacing or repairing the goods or paying the cost of replacement or repair

15. Indemnification

You agree to indemnify and hold harmless AI Point, its directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

Your breach of these Terms
Your violation of any law or third-party rights
Your misuse of Services
Content or data you provide to us
Your implementation of our recommendations

16. Privacy and Data Protection

We take your privacy seriously. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

By using our Services, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy.

17. Termination

17.1 By You

You may terminate your use of Services by:

Cancelling subscriptions through your account settings
Providing written notice for consulting engagements (subject to SOW terms)
Discontinuing use of free services

17.2 By Us

We may suspend or terminate your access to Services:

Immediately for breach of these Terms or Acceptable Use Policy
For non-payment after 15 days notice
If required by law or to prevent harm
With 30 days notice for discontinuation of a Service

17.3 Effect of Termination

Upon termination:

Your right to access Services ceases immediately
Outstanding fees become immediately due and payable
We will return or destroy your confidential information as requested
Provisions regarding confidentiality, intellectual property, liability, and dispute resolution survive termination

18. Dispute Resolution

18.1 Informal Resolution

Before initiating formal proceedings, parties agree to negotiate in good faith to resolve any disputes.

18.2 Mediation

If informal resolution fails, parties agree to attempt mediation before litigation. Each party bears their own costs, with mediator fees shared equally.

18.3 Litigation

If mediation is unsuccessful, disputes may be resolved through litigation in the courts of New South Wales, Australia.

19. General Provisions

19.1 Entire Agreement

These Terms, together with our Privacy Policy and any SOW or proposal, constitute the entire agreement between you and AI Point regarding Services.

19.2 Amendments

We may update these Terms from time to time. Material changes will be notified via our website or email. Continued use after changes constitutes acceptance of revised Terms.

19.3 Severability

If any provision is found unenforceable, the remaining provisions remain in full effect.

19.4 Waiver

Failure to enforce any provision does not constitute a waiver of that provision or any other provision.

19.5 Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms with reasonable notice to you.

19.6 Force Majeure

Neither party is liable for failure to perform due to causes beyond reasonable control, including natural disasters, war, terrorism, strikes, or internet/utility failures.

19.7 Notices

Notices must be in writing and sent to:

AI Point Pty Ltd
Email: hello@aipoint.io

19.8 Relationship

Nothing in these Terms creates a partnership, joint venture, or employment relationship between parties.

20. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of New South Wales.

By using our Services, you acknowledge that you have read and understood these Terms and our Privacy Policy, and agree to be bound by them.

Contact Us:
For questions about these Terms, please contact us at hello@aipoint.io

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Terms and Conditions